Privacy & Security

Last Updated: May 29, 2025
Effective Date: May 29, 2025

1. Introduction

Famlova ("we," "us," or "our") operates https://www.famlova.com (the "Site"), specializing in personalized jewelry, home & living goods, and fashion accessories customized with names, images, and personal designs. We are committed to protecting your privacy and complying with U.S. data protection laws (including CCPA/CPRA). By using our Site, you consent to this Privacy Policy.

 

2. Information We Collect

2.1 Personal Information You Provide

  • Customization Data: Names, initials, photos, custom text, birthdates

  • Order Details: Shipping/billing addresses, phone numbers

  • Payment Information: Credit card details (processed via PCI-compliant gateways)

  • Account Data: Email, password, order history

2.2 Automatically Collected Data

  • Device information (IP address, browser type)

  • Usage patterns via cookies (see Section 5)

  • Location data for tax calculation


 

3. How We Use Your Information
Purpose Examples
Order Fulfillment Process customizations, ship products
Personalization Create name-engraved jewelry/image-printed home goods
Communication Send order updates, respond to support@famlova.com inquiries
Legal Compliance Fraud prevention, tax obligations

 

4. Data Sharing & Disclosure

We share information only when necessary with:

  • Payment Processors: Shopify Payments, PayPal

  • Shipping Partners: USPS, FedEx, UPS

  • Customization Tools: Third-party design software

  • Legal Authorities: When required by U.S. law

We never sell your personal data.

 

5. Cookies & Tracking Technologies

We use cookies to:

  • Remember customization preferences (e.g., saved name designs)

  • Analyze site traffic via Google Analytics

  • Retain shopping cart items
    Manage preferences via browser settings.


 

6. Data Security

We implement:

  • SSL encryption on all pages

  • PCI-DSS compliant payment processing

  • Limited employee access to personal data

  • Regular security audits


 

7. Your Rights (U.S. Residents)

  • Access/Delete: Request your data via support@famlova.com

  • Opt-Out: Unsubscribe from marketing emails (footer link)

  • CCPA Rights: California residents may request disclosure/deletion

  • Do Not Sell: We do not sell personal information


 

8. Children’s Privacy

  • Our Site is not for children under 13

  • We do not knowingly collect their data

  • Customizations involving minors require parental consent


 

9. Customization Data Handling

  • User-uploaded images are stored for 90 days post-fulfillment

  • Name/initial designs are retained for re-order convenience

  • You retain ownership of custom designs


 

10. International Transfers

All data is processed in the U.S. and stored via Shopify’s U.S.-based servers.

 

11. Policy Updates

We will: