FAQs

Our product photos should give you a good idea of the personalization style and placement. But If you have additional questions or concerns, please contact via web chat, email support@famlova.com and one of our friendly customer service people will be happy to help you.

If you have already placed your order, but you selected the wrong product or want to change the personalization details, please contact our customer service team immediately. We are happy to assist you. Within 24 hours from order placed: All you need to do is just contact us with the revised inscription. We will assist you to modify your inscription immediately, free of charge. Exceed 24 hours from order placed: Your order has been put into production. We could still help you with the change of inscription. Please note: any change of personalized details that exceed 24 hours after the order being placed would require an extra 30% re-personalized fee.

We take pride in providing a range of secured local and worldwide shipping options.
We are happy to offer three shipping methods: Standard Shipping and Expedited Shipping. Please note that the time frame in Shipping & Returns policy is stated in business days, excluding weekends and public holidays. If you want to upgrade your shipping method after the order is placed, please contact our customer service team. We will assist you accordingly.

Our delivery time includes processing + shipping time. Each product is custom-made and will be shipped within 3 to 7 working days from the order date. The estimated shipping date varies from the shipping method you selected and is provided on the item page. We will do our best to ship your order to you within the expected time frame; however, we cannot guarantee delivery within these estimated dates. Please allow sufficient manufacturing and shipping time when placing an order.

To change your address before an order has shipped, please contact us at support@famlova.com. Please provide your order number and correct shipping address for us to change for you as soon as possible. If your order is already dispatched to you, unfortunately, we cannot change the shipping address for you from our end. Please find the shipping details and contact Famlova service team and we will provide solutions for you or if you may pick up the parcel at the original address.

We accept all major payment methods, including PayPal, Credit Card, and Debit Card. Unfortunately, we are unable to accept payment via cash on delivery (COD) or bank transfer.

Unfortunately, we don't support COD service. Instead, we do have a complete after-sale policy. Please be reassured and enjoy your shopping.

Famlova uses a variety of security precautions to protect your personal information from unauthorized use. We use the latest security technologies, including data encryption, server authentication, message integrity, SSL certificates, and trust waves – just like keeping your PayPal and credit card information in a bank vault. We assure you that our website is safe, and we have implemented the most advanced security measures. Customer safety and privacy are always our top priorities.

If you are unsatisfied with your product upon receiving it, Please don't hesitate to contact our customer service team via support@famlova.com. We would be happy to issue a replacement or a refund according to our 99 days of Return Policy. Please get in touch with us if you are not satisfied with the solution provided. Our customer service will assist you with alternative options.

It usually takes around 3-5 business days for our team to process the refund. Please check your account a few days later after it is initiated. Thank you for your patience.

The refund will be returned to the original account you used to pay for the order.